Frequently Asked Questions
This page contains the answers to frequently asked questions. If you do not see the answer to your question, please do not hesitate to contact us. We are happy to help!
What is a Virtual Assistant?
A Virtual Assistant is an independent entrepreneur providing administrative, marketing and/or technical services.
Are you hiring?
Please visit our employment page to see if we are currently hiring.
Is a Virtual Assistant considered an employee?
No. Virtual Assistants work on an independent contractor basis. You are not responsible for any employee-related taxes or benefits.
Who are your clients?
Our clients come from a wide variety of industries. Any individual or small business owner that has administrative tasks can benefit from our service. Below is just a sample of our clients. If you are not listed here, we look forward to working with you to help you grow your business!
Attorneys
Authors
Business Coaches
Corporate Executives
Doctors
E-Commerce Sites
Executive Coaches
Financial Planners
Insurance Agents
Motivational Speakers
Non-Profit Organizations
Professional Organizers
Realtors
Retail Store Owners
Software Consultants
What type of services do you offer?
At Today's Admin we like to consider ourselves a one-stop shop for all things administrative. We offer a comprehensive list of services. Please visit our services page for more information.
Can I roll over hours from month to month?
Yes and no. We allow up to 2 hours per month to be rolled over. In order to provide the best possible service to all of our clients, we cannot allow our clients to roll over or "bank" more than two hours per month.
What happens if I run out of hours in my retainer?
Any hours in excess of your agreement will be billed at our standard hourly rate.
Do you have special rates or packages available?
Yes, we have various retainer packages available, some of which offer discounts. Please visit our rates page for more information.
Do you accept credit cards?
We accept credit cards, business checks, cashier’s checks and PayPal.
How is time tracked?
We use time tracking software that allows us to punch in when we start a task and punch out when we complete it or need to step away from our desk. Unlike many other Virtual Assistant companies, we do not round up our time to 15 or 30 minute intervals. You can rest assure that you will only be charged for work performed and not a minute more.
How do I know how my retainer is spent?
At the end of each month, a report showing all the time used for that month is sent to you. The report includes a breakdown of what tasks were completed and the time spent to complete them.
Will I be able to work with the same Virtual Assistant for all of my projects?
Absolutely! We believe that getting to know our clients learning about their company and their needs is the most important aspect of building a successful relationship.
Do you outsource your work overseas?
No. All of our work is performed by our own assistants. We do not subcontract any work and we do not outsource any work overseas.
How quickly will my project be completed?
Turnaround time depends on the complexity and urgency of each project. We strive to have a turnaround time of 24 to 48 hours for most projects. If your project is time sensitive, a deadline will be agreed upon before work begins. We are committed to delivering all projects on or before the deadline, but will communicate with the client if a problem arises.
What systems do you use to work remotely?
The Internet offers an amazing number of resources that make it easy for people to work together virtually. We frequently utilize remote desktop software, virtual collaboration sites, and various file transfer programs. If this sounds overwhelming, don’t worry! You can leave the details to us!
How do you ensure confidentiality?
Your confidentiality is very important to us. All of your work will be kept in a password secured folder on our server. All of our files are backed up to a remote location on a daily basis. In addition, each of our retainer agreements include a section stating that we will not directly or indirectly disclose to any person other than a representative of our Client any confidential or proprietary information pertaining to our Client, including but not limited to customer lists, contacts, financial data, sales data, supply sources, business opportunities for new or developing business, plans and models, or trade secrets. We are also happy to sign any additional confidentiality agreements that you provide.
Can you pick up and deliver work?
Yes, we do offer free pick up and drop off service within a 5 mile radius of our office (Stamford, CT). Beyond that we charge for time spent traveling.
Do we need to provide you with any equipment?
No you don’t. Our office is fully equipped with the latest modern technology and software.
How can I get my work to you?
Clients submit work to us via email, phone, fax, ftp upload, FedEx, UPS, or U.S. Mail.
How do I communicate with my assistant?
Clients may reach us by phone, email, fax, and instant messaging. It is your preference which method is most convenient for you.
How do I get started?
Please call or contact us through the website and we will set up a free telephone consultation. During the consultation, we will discuss your business needs and the virtual solutions that we can provide. If we find that our work styles are compatible and you decide to retain our services, we will send you a service agreement and get started!
Can we meet to discuss my requirements?
Absolutely! You are always welcome to stop by our office to discuss your needs and how Today’s Admin can fulfill those needs. If you are located in our area we are also happy to stop by your office.
Will you visit my office to work on a project?
If you are located in our area, we would be happy to discuss the possibility of coming to your office to complete a project.
Do you have references?
Yes we do. Please contact us and we will be happy to provide them to you.
A Virtual Assistant is an independent entrepreneur providing administrative, marketing and/or technical services.
Are you hiring?
Please visit our employment page to see if we are currently hiring.
Is a Virtual Assistant considered an employee?
No. Virtual Assistants work on an independent contractor basis. You are not responsible for any employee-related taxes or benefits.
Who are your clients?
Our clients come from a wide variety of industries. Any individual or small business owner that has administrative tasks can benefit from our service. Below is just a sample of our clients. If you are not listed here, we look forward to working with you to help you grow your business!
Attorneys
Authors
Business Coaches
Corporate Executives
Doctors
E-Commerce Sites
Executive Coaches
Financial Planners
Insurance Agents
Motivational Speakers
Non-Profit Organizations
Professional Organizers
Realtors
Retail Store Owners
Software Consultants
What type of services do you offer?
At Today's Admin we like to consider ourselves a one-stop shop for all things administrative. We offer a comprehensive list of services. Please visit our services page for more information.
Can I roll over hours from month to month?
Yes and no. We allow up to 2 hours per month to be rolled over. In order to provide the best possible service to all of our clients, we cannot allow our clients to roll over or "bank" more than two hours per month.
What happens if I run out of hours in my retainer?
Any hours in excess of your agreement will be billed at our standard hourly rate.
Do you have special rates or packages available?
Yes, we have various retainer packages available, some of which offer discounts. Please visit our rates page for more information.
Do you accept credit cards?
We accept credit cards, business checks, cashier’s checks and PayPal.
How is time tracked?
We use time tracking software that allows us to punch in when we start a task and punch out when we complete it or need to step away from our desk. Unlike many other Virtual Assistant companies, we do not round up our time to 15 or 30 minute intervals. You can rest assure that you will only be charged for work performed and not a minute more.
How do I know how my retainer is spent?
At the end of each month, a report showing all the time used for that month is sent to you. The report includes a breakdown of what tasks were completed and the time spent to complete them.
Will I be able to work with the same Virtual Assistant for all of my projects?
Absolutely! We believe that getting to know our clients learning about their company and their needs is the most important aspect of building a successful relationship.
Do you outsource your work overseas?
No. All of our work is performed by our own assistants. We do not subcontract any work and we do not outsource any work overseas.
How quickly will my project be completed?
Turnaround time depends on the complexity and urgency of each project. We strive to have a turnaround time of 24 to 48 hours for most projects. If your project is time sensitive, a deadline will be agreed upon before work begins. We are committed to delivering all projects on or before the deadline, but will communicate with the client if a problem arises.
What systems do you use to work remotely?
The Internet offers an amazing number of resources that make it easy for people to work together virtually. We frequently utilize remote desktop software, virtual collaboration sites, and various file transfer programs. If this sounds overwhelming, don’t worry! You can leave the details to us!
How do you ensure confidentiality?
Your confidentiality is very important to us. All of your work will be kept in a password secured folder on our server. All of our files are backed up to a remote location on a daily basis. In addition, each of our retainer agreements include a section stating that we will not directly or indirectly disclose to any person other than a representative of our Client any confidential or proprietary information pertaining to our Client, including but not limited to customer lists, contacts, financial data, sales data, supply sources, business opportunities for new or developing business, plans and models, or trade secrets. We are also happy to sign any additional confidentiality agreements that you provide.
Can you pick up and deliver work?
Yes, we do offer free pick up and drop off service within a 5 mile radius of our office (Stamford, CT). Beyond that we charge for time spent traveling.
Do we need to provide you with any equipment?
No you don’t. Our office is fully equipped with the latest modern technology and software.
How can I get my work to you?
Clients submit work to us via email, phone, fax, ftp upload, FedEx, UPS, or U.S. Mail.
How do I communicate with my assistant?
Clients may reach us by phone, email, fax, and instant messaging. It is your preference which method is most convenient for you.
How do I get started?
Please call or contact us through the website and we will set up a free telephone consultation. During the consultation, we will discuss your business needs and the virtual solutions that we can provide. If we find that our work styles are compatible and you decide to retain our services, we will send you a service agreement and get started!
Can we meet to discuss my requirements?
Absolutely! You are always welcome to stop by our office to discuss your needs and how Today’s Admin can fulfill those needs. If you are located in our area we are also happy to stop by your office.
Will you visit my office to work on a project?
If you are located in our area, we would be happy to discuss the possibility of coming to your office to complete a project.
Do you have references?
Yes we do. Please contact us and we will be happy to provide them to you.
